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Behaving Assertively training

Delegates will learn practical techniques to improve interaction with staff, clients and managers by adopting a constructive and assertive behavioural style. It will help people understand why they respond to particular situations in a passive or aggressive way and how to respect their own rights and those of others. Assertion is a life skill, therefore the course will also benefit attendees outside of the workplace.

  • Course content
    • Assertiveness – what it is and why it’s important
    • Psychology – why do we respond to certain situation in a destructive and unhelpful manner?
    • Techniques – methods for behaving assertively, amongst them: 'broken record', 'fogging' and ‘I’ statements
    • No – approaches to enable participants to say ‘no’ in a constructive and effective way
    • Negativity – responding to and dealing with your own and others' negativity
    • Feedback – providing clear, yet tactful feedback to staff and colleagues on their actions.
  • Pre-requisites
  • There are no pre-requisites for this course.

  • Assessment
  • No assessment but delegates receive a certificate of attendance.

  • More details
  • By completing this course, delegates will:

    • Give themselves the opportunity to enhance their influence around their business
    • Be more confident and resourceful when dealing with challenging situations
    • Recognise the importance of empathetic communication when working towards a win/win resolution to conflict situations.