Essential People Management Skills - Virtual classroom
Our virtual classroom training provides an online environment for our training programmes to be delivered at your home or office. You get the same access to our experienced consultants and learn from your peers in an interactive environment that replicates a physical classroom.
This virtual classroom course provides managers with knowledge and skill in essential key HR areas from, the beginning of the employment relationship (i.e. Recruitment) to ending that relationship when it is necessary to do so (by reason of misconduct, poor performance or due to absence). It will empower managers and team leaders to confidently handle HR issues themselves but also recognise when they should be escalated within the business.
Course Content
This two-day course covers:
Recruitment and Selection
- The legal framework
- recruitment sources
- sifting applications
- prohibited questions
- competency based interviewing
- questioning techniques
The importance of Dignity and Respect in the Workplace
- The Equality Act
- protected characteristics
- how discrimination occurs and remedies
- Harassment, bullying and ‘banter’
Communication Skills
- Getting the message across
- importance of body language
- key issues when using email/telephone communications
Unfair Dismissal framework
- What is fair and what procedures to follow
Discipline
- Informal and formal approaches
- suspension
- employee rights
- investigations
- witness statements
- handling disciplinary hearings and appeal
Grievance
- What is a grievance?
- informal and formal approaches to resolution
- how to conduct a formal hearing
- investigating grievances
- possible outcomes
Performance Management
- Measuring performance
- the ‘performance gap’
- providing negative feedback in a positive way
- importance of examples and documentation
Absence Management
- Costs of absence
- how to manage both long and short term absences
- return to work interviews
- importance of medical reports and making them effective
By attending this course, delegates will:
- Respond with confidence to day to day issues as they arise in the workplace
- Make recruitment decisions based upon a fair and objective process
- Manage complaints of bullying and harassment in the workplace
- Recognise when their body language is inconsistent with the message they want to get across and rectify accordingly
- Recognise why procedures are so important when dealing with disciplinary matters and when it is likely to be fair to dismiss an employee
- Recognise a grievance and how to respond accordingly
- Measure performance, recognise any ‘performance gap’ and act to close accordingly
- Manage both short and long term absence effectively and understand the key steps for each
- Know when to escalate matters and/or seek further assistance
Pre-requisites
To join our virtual classes, you’ll need:
- Chrome or Firefox
- An internet connection
- An internal or external microphone, and preferably a webcam and headset
Assessment
No assessment but delegates receive a certificate of attendance.