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Managing Underperformance - Virtual classroom

Our virtual classroom training provides an online environment for our training programmes to be delivered at your home or office. You get the same access to our experienced consultants and learn from your peers in an interactive environment that replicates a physical classroom.

This virtual classroom course is designed to equip managers and supervisors to influence and affect sustained performance improvement.  It will provide guidance on why managing performance is so important, how to measure performance and handle performance issues, what informal or formal approaches you can use to diagnose problems and how to conduct performance appraisals. 

Course Content

This bitesize course covers:

Welcome, Introductions and overview content
Module 1 - Conduct and Capability including quiz 
Module 2 - What is ‘The Performance Gap’ and why is managing performance so important 
Module 3 – Defining performance measures including activity identifying measures 
Module 4 – Handling performance issues
Module 5 – Informal and formal approaches to handling underperformance
Module 6 – Performance appraisal

By attending this course, delegates will: 

  • Be able to conduct informal performance/conduct meetings in the workplace
  • Know how to investigate root cause and differentiate between skill and issues
  • Recognise the importance of managing performance for sustained performance/conduct improvement.


To join our virtual classes, you’ll need:

  • Chrome or Firefox
  • An internet connection
  • An internal or external microphone, and preferably a webcam and headset


There is no assessment but delegates receive a certificate of attendance