Aimed at front line managers and supervisors, this course will give delegates the necessary skills to communicate effectively in the workplace. Explore the pros and cons of different methods of communication, understand the barriers to effective communication and how to get around them, learn how to ask the right questions in the right way and actively listen to what is being said. Get the skills to deliver accurate and factual feedback in a positive and constructive way and get the most out of your team.
- Methods of Communication
- Barriers to Communication
- Active Listening
- Questioning Techniques
- Assertive Communication
- Giving Feedback & Presenting Facts
- Effective Team Participation and Collaboration
By completing this course, delegates will be able to: Communicate clearly within their teams and throughout the wider organisation by matching the right communication method to the situation. Reduce work-place frictions by equipping them with assertive communication and constructive feedback skills.