Effective Communication

Aimed at front line managers and supervisors, this half day course will give delegates the necessary skills to communicate effectively in the workplace. Explore the pros and cons of different methods of communication, understand the barriers to effective communication and how to get around them, learn how to ask the right questions in the right way and actively listen to what is being said. Get the skills to deliver accurate and factual feedback in a positive and constructive way and get the most out of your team.

Who should attend?

This course is aimed at all level of managers and supervisors.

Pre-requisites

There are no specific entry requirements for this course.

Course content

This course covers the following:

• Methods of Communication
• Barriers to Communication
• Active Listening
• Questioning Techniques
• Assertive Communication
• Giving Feedback & Presenting Facts
• Effective Team Participation and Collaboration

Duration

This course is completed in half-day.

Assessment

There is no exam for this course.

Outcome / Next Steps

A certificate will be provided upon successful completion of the course.

For those wishing to further their knowledge, Make UK provide a range of development courses. Please contact us on [email protected] to learn more.

Delivery method

This course is delivered via virtual classroom.

For those who want a classroom-based course without the travel, our virtual classrooms provide an interactive online environment for our training programmes to be delivered.

To join our virtual classes, you’ll need:

• Chrome or Firefox
• An internet connection
• An internal or external microphone, and preferably a webcam and headset

This course can also be provided in-company, for a group of people from your organisation at a time and date to suit. Please do get in touch if this would be of interest to you.

Benefits of Training

For the learner

• Obtain valuable knowledge and skills
• Develop yourself and your professional skills / abilities
• Supports academic and career progression

For the business

• Ensure your organisation has valuable in-house expertise
• Demonstrate your commitment to personal development for your people