Essential People Management Skills
Training is tailored to your needs and delivered at your location or ours by Make UK’s highly experienced HR and employment law specialists, with a wealth of experience of legislation and best practice.
This 2 day course is designed to provide managers with knowledge and skill in essential key HR areas from, the beginning of the employment relationship (i.e. Recruitment) to ending that relationship when it is necessary to do so (by reason of misconduct, poor performance or due to absence). It will empower managers and team leaders to confidently handle HR issues themselves but also recognise when they should be escalated within the business.
Course dates
Start date
Location
Course content
Recruitment and Selection
- The legal framework
- recruitment sources
- sifting applications
- prohibited questions
- competency based interviewing
- questioning techniques
The importance of Dignity and Respect in the Workplace
- The Equality Act
- protected characteristics
- how discrimination occurs and remedies
- Harassment, bullying and ‘banter’
Communication Skills
- Getting the message across
- importance of body language
- key issues when using email/telephone communications
Unfair Dismissal framework
- What is fair and what procedures to follow
Discipline
- Informal and formal approaches
- suspension
- employee rights
- investigations
- witness statements
- handling disciplinary hearings and appeal
Grievance
- What is a grievance?
- informal and formal approaches to resolution
- how to conduct a formal hearing
- investigating grievances
- possible outcomes
Performance Management
- Measuring performance
- the ‘performance gap’
- providing negative feedback in a positive way
- importance of examples and documentation
Absence Management
- Costs of absence
- how to manage both long and short term absences
- return to work interviews
- importance of medical reports and making them effective