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How to Behave Assertively

Delegates will learn practical techniques to improve interaction with staff, clients and managers by adopting a constructive and assertive behavioural style. It will help people understand why they respond to particular situations in a passive or aggressive way and how to respect their own rights and those of others. Assertion is a life skill, therefore the course will also benefit attendees outside of the workplace.

Course content

  • Assertiveness – what it is and why it’s important
  • Psychology – why do we respond to certain situation in a destructive and unhelpful manner?
  • Techniques – methods for behaving assertively, amongst them: 'broken record', 'fogging' and ‘I’ statements
  • No – approaches to enable participants to say ‘no’ in a constructive and effective way
  • Negativity – responding to and dealing with your own and others' negativity
  • Feedback – providing clear, yet tactful feedback to staff and colleagues on their actions.


There are no pre-requisites for this course.


No assessment but delegates receive a certificate of attendance.

More details

By completing this course, delegates will:

  • Give themselves the opportunity to enhance their influence around their business
  • Be more confident and resourceful when dealing with challenging situations
  • Recognise the importance of empathetic communication when working towards a win/win resolution to conflict situations.