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How to Behave Assertively

Delegates will learn practical techniques to improve interaction with staff, clients and managers by adopting a constructive and assertive behavioural style. It will help people understand why they respond to particular situations in a passive or aggressive way and how to respect their own rights and those of others. Assertion is a life skill, therefore the course will also benefit attendees outside of the workplace.

Course content

  • Assertiveness – what it is and why it’s important
  • Psychology – why do we respond to certain situation in a destructive and unhelpful manner?
  • Techniques – methods for behaving assertively, amongst them: 'broken record', 'fogging' and ‘I’ statements
  • No – approaches to enable participants to say ‘no’ in a constructive and effective way
  • Negativity – responding to and dealing with your own and others' negativity
  • Feedback – providing clear, yet tactful feedback to staff and colleagues on their actions.


There are no pre-requisites for this course.


No assessment but delegates receive a certificate of attendance.

More details

By completing this course, delegates will:

  • Give themselves the opportunity to enhance their influence around their business
  • Be more confident and resourceful when dealing with challenging situations
  • Recognise the importance of empathetic communication when working towards a win/win resolution to conflict situations.

Who are Make UK?

Make UK has been helping companies to keep themselves and their employees safe for over 125 years. We deliver more than 10,000 training days each year and were the very first NEBOSH training partner

Together, we help your business to perform and grow.

Member pricing breakdown

*Member price = £150 + VAT - Member discount applies to Make UK Members, and subscribers to our EHS or HR & Legal support packages (discount applied upon booking)