ILM level 2 award in leadership and team skills

The programme covers three main topics: 

Developing yourself as a team leader

• Team leader role –recognising what is expected of the team leader in terms of role and responsibilities
• Authority and accountability – importance of understanding limits of authority, upward referral and when the buck stops here!
• Knowledge and skills – developing awareness of the range of knowledge, skills and behaviours of successful team leadership
• Reflective learning – gathering and using feedback to improve own performance
• Personal development – recognising development priorities and planning to achieve.

 Workplace communication

• Successful communication –providing clear and succinct instructions and briefs to avoid misunderstandings
• Barriers – recognising what helps and hinders message transfer to develop strategies to overcome barriers in the workplace for effective communication
• Methods – getting it right for the audience so the message is received and acted on
• Types of communication – delivering and accurately recording face-to-face and written communication.

Improving performance of the work team

• Policies and procedures – importance of knowing and applying organisations' employment policies, such as timekeeping, conduct and performance
• Objectives – ensuring a clear line of sight from individual to organisational objectives, communicating what and why
• Feedback – giving praise and constructive feedback on performance
• Underperformance – recognising the causes and identifying underperformance of own team and individuals
• Dealing with underperformance – being aware of how to work with the team or individual to make the required improvement
• Interpersonal  behaviours – encouraging the right behaviours that build trust and respect
• Motivation – different frameworks for encouraging people to give of their best.