Managing Conflict

This half-day course is designed to provide managers and team leaders with the necessary knowledge and skills required to effectively manage conflict and be confident when conducting difficult conversations, thereby preventing issues escalating. It will empower managers and team leaders to confidently handle conflict and difficult conversations themselves but will also help them recognise when they should be escalated within the business.

Who should attend?

This course is aimed at managers, supervisors and team leaders who wish to expand their knowledge in this subject area.

Pre-requisites

There are no specific entry requirements for this course.

Course content

This course covers the following:

• Understand workplace conflict
• Recognise the stages of conflict
• Familiarise yourself with the key principles of conflict resolution and the skills required
• Understand the importance of following up on the conflict after resolution
• Tackle difficult behaviours
• Be clear on what makes a conversation difficult
• Familiarise yourself with the 5 step process

Duration

This course is completed in half-day.

Assessment

There is no exam for this course.

Outcome / Next Steps

A certificate will be provided upon successful completion of the course.

For those wishing to further their knowledge, Make UK provide a range of development courses. Please contact us to learn more.

Delivery method

This course is delivered via virtual classroom.

For those who want a classroom-based course without the travel, our virtual classrooms provide an interactive online environment for our training programmes to be delivered.

To join our virtual classes, you’ll need:

• Chrome or Firefox
• An internet connection
• An internal or external microphone, and preferably a webcam and headset

This course can also be provided in-company, for a group of people from your organisation at a time and date to suit. Please do get in touch if this would be of interest to you.

Benefits of Training

For the learner

• Obtain valuable knowledge and skills
• Develop yourself and your professional skills / abilities
• Supports academic and career progression

For the business

• Ensure your organisation has valuable in-house expertise
• Demonstrate your commitment to personal development for your people