Managing underperformance

In this half day course aimed at Team Leaders, Supervisors and Managers, delegates will learn about the process for managing cases of underperformance, at both the informal and formal stages. Delegates will learn about the relevant employment law and how to effectively handle underperformance in the workplace.

Course content

• 'Capability’ and ‘conduct’: what is the difference
• The ‘Performance Gap’
• Performance Measures
• Handling underperformance informally
• Underperformance: the formal process