Managing Difficult Conversations

This half-day course is designed to provide managers and Team leaders with the necessary knowledge and skills required to effectively manage difficult conversations and thereby prevent issues escalating.

It will empower managers and team leaders to confidently handle difficult conversations themselves but also to help them recognise when they should be escalated within the business.

Who should attend?

This course is aimed at managers, team leaders and supervisors who wish to expand their knowledge in this subject area.

Pre-requisites

There are no specific entry requirements for this course.

Course content

This course covers the following:

• Explore what makes a conversation difficult
• Recognise the correct approach to adopt when faced with a difficult conversation
• Learn the 5-step process for handling these conversations
• Build on their communication and effective listening skills
• Recognise the importance of regular feedback

Duration

This course is completed in half-day.

Assessment

There is no exam for this course.

Outcome / Next Steps

A certificate will be provided upon successful completion of the course.

For those wishing to further their knowledge, Make UK provide a range of development courses. Please contact us to learn more.

Delivery method

This course is delivered via virtual classroom.

For those who want a classroom-based course without the travel, our virtual classrooms provide an interactive online environment for our training programmes to be delivered.

To join our virtual classes, you’ll need:

• Chrome or Firefox
• An internet connection
• An internal or external microphone, and preferably a webcam and headset

This course can also be provided in-company, for a group of people from your organisation at a time and date to suit. Please do get in touch if this would be of interest to you.

Benefits of Training

For the learner

• Obtain valuable knowledge and skills
• Develop yourself and your professional skills / abilities
• Supports academic and career progression

For the business

• Ensure your organisation has valuable in-house expertise
• Demonstrate your commitment to personal development for your people