Behaving Assertively

This half day course is aimed at  any level of the organisation that struggles to remain assertive both inside and outside of the workplace. Delegates will learn practical techniques to improve interaction with staff, clients and managers by adopting a constructive and assertive behavioural style. It will help people understand why they respond to particular situations in a passive or aggressive way and how to respect their own rights and those of others.

Who should attend?

This course is aimed at all levels of staff.

Pre-requisites

There are no specific entry requirements for this course.

Course content

• Defining Assertiveness
• Useful techniques and methods
• Saying “No”
• Tackling negativity

Duration

This course is completed in half-day.

Assessment

There is no exam for this course. 

Outcome / Next Steps

A certificate will be provided upon successful completion of the course.

For those wishing to further their knowledge, Make UK provide a range of development courses. Please contact us on [email protected] to learn more.

Delivery method

This course is delivered via virtual classroom.

For those who want a classroom-based course without the travel, our virtual classrooms provide an interactive online environment for our training programmes to be delivered.

To join our virtual classes, you’ll need:

• Chrome or Firefox
• An internet connection
• An internal or external microphone, and preferably a webcam and headset

This course can also be provided in-company, for a group of people from your organisation at a time and date to suit. Please do get in touch if this would be of interest to you.

Benefits of Training

For the learner

• Obtain valuable knowledge and skills
• Develop yourself and your professional skills / abilities
• Supports academic and career progression

For the business

• Ensure your organisation has valuable in-house expertise
• Demonstrate your commitment to personal development for your people