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EEF has once again successfully achieved ServiceMark – a national standard awarded by the Institute of Customer Service which recognises achievement and commitment to upholding customer service standards.

The reaccreditation was awarded based on the recent results of both EEF’s customer satisfaction feedback, where EEF achieved a score of 88.2 compared with 78.2 across the services sector as a whole, and 77.8 across the overall UKCSI benchmark, as well as levels of staff engagement with EEF’s customer service strategy.

Caroline Gumble, Chief Operating Officer at EEF said, “Our staff are passionate about delivering excellent service to our members and customers.  We are delighted to achieve re-accreditation to ServiceMark which demonstrates how good our customer service really is whilst also providing an opportunity to benchmark and find ways to continuously improve.”


‘Customer First’ is EEF’s Customer Service Strategy which is led from the very top of the organisation and involves every employee throughout the business. 


Pictured: EEF Chief Executive, Stephen Phipson CBE, proudly receives ServiceMark re-accreditation from Sue Hopson of the Institute of Customer Service.