Problem solving using LEAN techniques
Aimed at anyone in role that role that requires regular complex problem-solving, this course will give you the necessary knowledge and skills to understand why a problem exists and how to fix it. Learn about the different types of problems and how to use proven models to understand the issues, plan a response and avoid the ‘pitfalls’ to problem-solving.
Course dates
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Course content
- Introduction to problem solving and the characteristics of problems
- The problem-solving cycle - structuring a response to a problem
- Investigation strategies and root cause analysis
- Creative problem solving
- Barriers to problem solving and how to avoid them
By completing this course, delegates will be able to:
Understand why a problem exists, identify the causes and solve it in a structured, rational and logical way