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Improving Communication Skills

Communication courses normally provide you with the functional approach to communicating with clients – giving you structure and some techniques. 

This Improving Communication workshop seeks to build on fundamental communication principles, by developing your skills using p techniques. 

Improving communication increases the chances of longer term client relationships, repeat orders and increased loyalty. Improving communication in business means helping team members take ownership of ‘quality’ and present a more professional image.

  • Course content
  • This workshop takes learning from the classroom to the workplace – improving communication helps our understanding of the client.

    By the end of the training delegates will be able to:

    • Identify the Importance and impact of clarity, conversation summary, and professionalism in written communication with clients.

    Identify communication preferences using VAK, speed and detail analysis.

    Use effective questioning skills to identify decision and priority preferences.

    Use a structured model to construct content written confirmation of customer enquiries, matched to client style, and communication preferences.

     
  • Pre-requisites
  • There are no pre-workshop requirements

    Candidates should come to the workshop with some examples of communication situations to work on. 

  • Assessment
  • There is no assessment for this course.