Improving Communication Skills
Communication courses normally provide you with the functional approach to communicating with clients – giving you structure and some techniques.
This Improving Communication workshop seeks to build on fundamental communication principles, by developing your skills using p techniques.
Improving communication increases the chances of longer term client relationships, repeat orders and increased loyalty. Improving communication in business means helping team members take ownership of ‘quality’ and present a more professional image.
- Course content
This workshop takes learning from the classroom to the workplace – improving communication helps our understanding of the client.
By the end of the training delegates will be able to:
• Identify the Importance and impact of clarity, conversation summary, and professionalism in written communication with clients.
• Identify communication preferences using VAK, speed and detail analysis.
• Use effective questioning skills to identify decision and priority preferences.
• Use a structured model to construct content written confirmation of customer enquiries, matched to client style, and communication preferences.
There are no pre-workshop requirements
Candidates should come to the workshop with some examples of communication situations to work on.
There is no assessment for this course.